App and customer support

Support information for DataRiver OÜ applications.

This page can be used as a public support URL for app listings. It identifies the support mailbox, expected response window, and policy destinations for DataRiver websites, mobile apps, and related services.

Public support channel

Support status

Public support URL
This page
Company
DataRiver OÜ, Estonia
Status
Active public support route

Email support

Support contact

Support email
support@data-river.app
Expected response window
within 5 business days
Response basis
Business-day email support

Request details

What to include in a support request

  1. The application or software product name.
  2. The device, browser, operating system, or environment involved.
  3. A short description of the issue and the steps that caused it.
  4. Screenshots, error messages, or store receipt information when relevant.
  5. A contact address where DataRiver OÜ may reply.

Policy destinations

Store review links

Review teams and users can use the privacy policy, terms of service, and contact page for the public information normally requested during marketplace registration.

Safety

Do not send secrets by email

Support messages should not include passwords, private keys, payment card numbers, or other sensitive credentials. If sensitive handling is needed, DataRiver OÜ should provide a specific process for that case.